Help Center

How can we help?

🔍

🚀 Getting Started

What is Loyalteey? +

Loyalteey is a universal loyalty platform. One QR ID earns you per-store points at every participating small business — cafés, salons, restaurants, retail, and services.

Is it free for customers? +

Yes. Downloading the app and earning points costs nothing. Businesses pay to run their loyalty program on Loyalteey.

Which countries is Loyalteey in? +

We are live across 45 countries and expanding. If your city is not listed yet, tell us — we prioritize based on merchant demand.

How do I sign up? +

Download the Loyalteey app on the Google Play Store or Apple App Store and sign up with your phone number or Google account.

🛒 For Customers

How do I earn points? +

Scan your Loyalteey QR at checkout at any participating business. Points accrue to your wallet for that specific store.

Can I use my points at any store? +

No. Points are per-store. Points earned at Store A can only be redeemed at Store A. This keeps the program fair for merchants.

Do points expire? +

Point expiry depends on the business. Each store sets its own policy, shown on the store’s profile page in the app.

What are tiers? +

As you spend more at a store, you level up from Bronze → Silver → Gold → Diamond at that store, unlocking better perks and multipliers.

🏪 For Businesses

How do I register my business? +

Inside the Loyalteey app, switch to Business mode and complete the onboarding. You will need a Business PIN for secure mode switching.

Can I have multiple branches? +

Yes — on the Pro Plus plan. Free and Pro plans support one branch. Each branch has its own brackets, rewards, and reporting.

What are brackets? +

Brackets define how many points a customer earns per unit of spend. You can set up different brackets for different basket sizes or product categories.

Can I run promos? +

Yes. Run multiplier events (2x / 3x points) for holidays, slow days, or launches. Broadcast blasts to your sukis to announce them.

⭐ Points & Rewards

How are points calculated? +

Each business sets their own brackets (e.g. 1 point per ₱10 spent, or per $1 spent). When you scan at checkout, points drop into your wallet for that store.

How do I redeem a reward? +

Browse a store’s rewards in the app, tap Claim on the one you want, then show the generated claim code to staff at checkout.

Do unclaimed rewards expire? +

Yes. Rewards have a claim deadline set by the merchant. Unclaimed rewards return to the available pool.

💳 Payments & Billing

How do businesses get billed? +

Subscription billing via Stripe. Businesses can pay monthly or annually (annual plans save 20%).

What happens if my payment fails? +

You get a 3-day grace period to update payment before your plan downgrades to Free. We will email you at each failure.

Can I cancel anytime? +

Yes. Cancel in the app under BizProfile → Billing. Your plan stays active until the end of the billing period.

🔒 Privacy & Security

How do you protect my data? +

All sensitive fields (OTPs, PINs) are hashed. Tokens live in encrypted mobile storage. Mobile numbers are masked in logs. See our Privacy Policy.

Can I delete my account? +

Yes. Request deletion via the app or Data Deletion page. We purge or anonymize your data per policy.

Do you share data with third parties? +

Only with service providers who help us operate (payments, SMS, cloud). We do not sell personal data. Ever.