Loyalteey is a universal loyalty platform. One QR ID earns you per-store points at every participating small business — cafés, salons, restaurants, retail, and services.
Is it free for customers?+
Yes. Downloading the app and earning points costs nothing. Businesses pay to run their loyalty program on Loyalteey.
Which countries is Loyalteey in?+
We are live across 45 countries and expanding. If your city is not listed yet, tell us — we prioritize based on merchant demand.
How do I sign up?+
Download the Loyalteey app on the Google Play Store or Apple App Store and sign up with your phone number or Google account.
🛒 For Customers
How do I earn points?+
Scan your Loyalteey QR at checkout at any participating business. Points accrue to your wallet for that specific store.
Can I use my points at any store?+
No. Points are per-store. Points earned at Store A can only be redeemed at Store A. This keeps the program fair for merchants.
Do points expire?+
Point expiry depends on the business. Each store sets its own policy, shown on the store’s profile page in the app.
What are tiers?+
As you spend more at a store, you level up from Bronze → Silver → Gold → Diamond at that store, unlocking better perks and multipliers.
🏪 For Businesses
How do I register my business?+
Inside the Loyalteey app, switch to Business mode and complete the onboarding. You will need a Business PIN for secure mode switching.
Can I have multiple branches?+
Yes — on the Pro Plus plan. Free and Pro plans support one branch. Each branch has its own brackets, rewards, and reporting.
What are brackets?+
Brackets define how many points a customer earns per unit of spend. You can set up different brackets for different basket sizes or product categories.
Can I run promos?+
Yes. Run multiplier events (2x / 3x points) for holidays, slow days, or launches. Broadcast blasts to your sukis to announce them.
⭐ Points & Rewards
How are points calculated?+
Each business sets their own brackets (e.g. 1 point per ₱10 spent, or per $1 spent). When you scan at checkout, points drop into your wallet for that store.
How do I redeem a reward?+
Browse a store’s rewards in the app, tap Claim on the one you want, then show the generated claim code to staff at checkout.
Do unclaimed rewards expire?+
Yes. Rewards have a claim deadline set by the merchant. Unclaimed rewards return to the available pool.
💳 Payments & Billing
How do businesses get billed?+
Subscription billing via Stripe. Businesses can pay monthly or annually (annual plans save 20%).
What happens if my payment fails?+
You get a 3-day grace period to update payment before your plan downgrades to Free. We will email you at each failure.
Can I cancel anytime?+
Yes. Cancel in the app under BizProfile → Billing. Your plan stays active until the end of the billing period.
🔒 Privacy & Security
How do you protect my data?+
All sensitive fields (OTPs, PINs) are hashed. Tokens live in encrypted mobile storage. Mobile numbers are masked in logs. See our Privacy Policy.
Can I delete my account?+
Yes. Request deletion via the app or Data Deletion page. We purge or anonymize your data per policy.
Do you share data with third parties?+
Only with service providers who help us operate (payments, SMS, cloud). We do not sell personal data. Ever.
Get Loyalteey on your phone
Loyalteey lives on your phone — both customers and business owners use the same app. Sign up free in under a minute.